�^���ޭ�

Dealing with Difficult People   �@�̡GDavid Brown   �X������G2011 / 04 / 29   �X�����GHarperCollins   ISBN : 9780007360390   ����GNT 331��   ����GNT 265��

���e²��

Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult People
Includes how to:
• Understand the different types of troublemakers
• Stay calm and firm when other people can’t
• Deal with difficult bosses, direct reports, and colleagues
• Create win-win scenarios
• Develop productive relationships with people you don’t like

�ֳt�F�Ѧp��M���H�۳B���H���ӡA�Y�ɴx���۳B�ޥ��A�ߧY���Ī����n��U
���餺�e���z�G
• �F�Ѥ��P�������S�ƪ�
• ����L�H�L�k�O�����w�ɡA�оɱz�p������q�e����
• ���P�P���d������B�O�̻P�P��
• �гy��Ĺ������
• �P�z�Q�����H�إ߯���гy���Ȫ��H�����Y